CUSTOMER PROXIMITY – A MATTER FOR THE BOSS
SUPPORT
Online is good, personal relationships are sometimes better. We are happy to come to visit you with our Chinese and German engineers, so that we get to know each other face to face. It’s up to you to decide. Wherever you are in the world – we will come and visit you as fast as we can.
Depending on the size of the project a personal meeting can be useful and save precious time. This is especially true when it comes to the technical elaboration of extensive constructions. The individual high demands on tools and form and the difficulties relating hereto can in most cases better be discussed specifically and quickly face to face than via e-mail and telephone – especially for large and long-term projects.
Once the basic framework has been established, modifications on tools are possible within a very short time – thanks to a perfected technology. At your request we will also assist you when you put the tool into operation.
We take service literally. And personally! For without our customers we cannot be successful. Even our efforts in supporting and assisting you are based on the idea to offer the best German service.
CUSTOMER SERVICE
Dirk Zimmermann Kunststoff GmbH excellent service also means: After Sales Management. Of course, our guarantee promise applies even after delivery. Thanks to our comprehensive network of selected service partners we are able to offer extensive support in Germany. Should there be modifications to a tool or some repair work has to be done – we can do it in an uncomplicated and timely way.
Our specialists stand by your side with advice and action. If complications occur, we will be there. And when it comes to the point – anyway. You can count on that – at any time.
It’s that little extra that will consolidate our long-term success: Guarantee of excellence at all levels, for all products that leave our house. We are always on the move, wherever and whenever we are needed. Because we want that our customers come back and not the products.
LOGISTICS
Just-in-time deliveries are the logical addition to top quality and German service. For mobility is not just a question of routes and highways, at Dirk Zimmermann Kunststoff GmbH it’s a virtue and stands for reliability.
We manage all your deliveries: by seam by road and by air. Special transport arrangements with leading forwarding agencies ensure just-in-time deliveries. Sophisticated logistics make our delivery times almost unbeatable. We are happy to give assistance in any logistical issues even in Germany.
Not all things are feasible but many things are possible. And if necessary we will come by in person. We are very reliable – we are a partner you would not change easily.
© DZ Kunststoff GmbH